Shipping policy
Please Note, We dispatch everything on time, but couriers and Royal Mail may not deliver on time - especially around national holidays!
General
If you order by 1pm (Mon-Fri) we endeavour to dispatch the same day wherever possible, unless personalisation is required or we require clarification. Normally all items are dispatched within 2 working days except for shoes which may take 0-4 days depending on stock.
Most of our shipping is based on weight and area. Refer to the checkout page to see the charges. We offer flat rates to all zones of UK up to 30Kg.
We use the Royal Mail or a signed for courier service - please ensure that you provide a delivery address where the courier can successfully deliver first time! We also need good contact details in case the driver needs further information or instructions. Mobile and email please.
If the goods are obviously damaged in transit please - sign for them as "damaged" and let us know in writing immediately or before 7 days.
Note: All shoes are sent by courier and must be signed for. For any courier parcel - If you instruct the courier to leave your parcel in an insecure place - the risk of loss passes to you
WORK addresses are always preferred and have higher on-time delivery rate.
UK Shipping - currently offering FREE option on orders over our Free shipping threshold
We offer delivery options to mainland UK. We offer Royal Mail, DPD and live rates from UPS.
FREE shipping is most likely to be by the lowest cost and slowest method.
In some circumstances a delivery method may not be available to you due to your location or the product. If we cannot deliver to you we will let you know and may have to cancel your order.
You must provide us with an address where the goods can be received and signed for and a telephone number. The courier will make up to three attempts to deliver the goods before returning them to us. If they leave a card it is your responsibility to contact the courier and arrange collection or redelivery within 5 days.
It is normally possible to re-arrange delivery within the same postcode area free of charge. Shipping can take from 1-4 days from day of dispatch.
At busy times like Christmas the Royal Mail can take significantly longer than this. We recommend selecting a courier if time is of the essence.
Northern Ireland, Scottish Isles, Channel Islands and all offshore Locations
There is a courier surcharge for delivery to Northern Ireland and all offshore British Islands - Including Scottish islands, Isle of Man, Isle of Wight, Channel Islands etc.
We will use the Royal Mail when we can within the weight limits - please check the pricing quote at checkout. We may split your order into more than one parcel.
Please do not purchase before examining the calculated charge.
In cases where you only want a small item - particularly small, thin & light ones under 100g (a letter) - postage might be significantly cheaper to send by royal mail first class recorded. Please call through your order and ask for a quote.
EU Shipping
We can deliver to most parts of the EU using zones. The rates are competitive but remain expensive for small orders.
IMPORT DUTIES & TAXES - All international buyers are responsible for any import duties, charges and taxes imposed. If refusal to pay customs related duties and charges results in the parcel being returned to us, we will deduct any costs incurred in recovering our goods from refunds due.
NON-EU members and Rest of World
We will use UPS. This can be an expensive service and there is no flat rate offered as it is entirely based on weight or volume. Our site is using live rates for the address you enter. Business address preferred. IMPORT DUTIES & TAXES - All international buyers are responsible for any import duties, charges and taxes imposed. If refusal to pay customs related duties and charges results in the parcel being returned to us, we will deduct any costs incurred in recovering our goods from refunds due.
RETURN COSTS OF SHIPPING IS BOURNE BY THE CUSTOMER
Your Statutory right are unaffected. See Returns Policy